These are the highest rated dentists in Patient Satisfaction. Visit their profiles to schedule an appointment.
These are the highest rated dental offices in Patient Satisfaction. Visit their profiles to schedule an appointment.
Recent patient reviews submitted in Columbia, MO
John Lance administered IV sedation to remove a tooth on Friday April 21st, 2017 at 9:30 am. I was upright by 10:30 and walking to the car by 10:45.As the sedation wore off and the pain set-in, it was my lip and tongue that most bothered me. My adult daughter looked me over and called the office to ask about blisters on my lip and under my tongue. She was informed that the "Burr" from the electric hand-piece "gets going very fast and can burn".Today, 4 days later, as I am still experiencing pain from the blistering I called for John Lance (twice) to ask for an explanation.My 2nd call was answered by his assistant who told me that my "tongue had gotten in the way", and that it was (my paraphrase) "not feasible to be sure all body parts stay still during a procedure". She also reiterated that last time I had a procedure done there (2015), I awoke from sedation in the middle of the procedure.I requested John Lance to personally call me. He did. And he assured me that 'YES, unfortunately, sometimes this happens'...'it is not possible to FULLY sedate a patient in this setting, or there would be additional breathing apparatuses (and etc.) needed'. Furthermore, he had seen previously where a dental resident had severely burned a patient in that manner.....Ok... so...... 1) John Lance YOU are not a resident. 2) If you KNOW it happens, why not take further precautions to avoid it - in a patient who previously required additional sedation during an identical procedure, and 3) To be in and out of the office - after IV sedation - and procedure complete within an hour? At $700 per hour - maybe you should slow down a bit and avoid such negligent behavior!OH, and by the way - when i awoke mid-procedure in 2015, Dr. Lance told me that 'my eyes popped open and I asked him if he knew what the hell he was doing"....Guess I should have asked that this time as well..
Dr. Miller is excellent. My only criticisms of the office are that they are busy and they do not have convenient times for appointments for working individuals (but no dentist in Columbia does). All of the office staff and hygienists are friendly and professional. I always end up having to make an appointment for one of the random weekdays off I have every few months, and hope the office has an appointment that day. Luckily, they do have a cancellation list, and I have gotten calls for more convenient appointments based on their cancellations..
Honesty. This is the one word that resonated with me after my appointment yesterday. Trusting your dentist is important, and I have found mine. For several years, I have utilized the services of another "reputable" dentist paying high premiums because of their reputation. Recently, I was told I needed a root canal based on x-rays. I wanted a second opinion and I visited Miller Dental based on a recommendation from a friend. The front desk staff was super friendly, knowledgeable and helpful. This makes a new visit very comfortable. Dr Rooney was outstanding, personable, detail oriented and honest. He mentioned that it was inconclusive that I may need a root canal based on the two dimensional nature of an X-ray. Long story short, because of his candor and expertise, I only needed a filling. This literally saved me thousands of dollars because Dr Rooney was thorough and cared for his patient. Go to a dentist that actually takes the time to review each situation individually instead of giving the cookie cutter, most expensive fix-it-all treatment. If you are new to Columbia or looking for a new dentist, I would HIGHLY RECOMMEND this shop. Trusting your dentist is important and these guys are totally brilliant..
I called in to have a prescription filled for antibiotics and pain killers to help ease me until I could afford to have surgery at tax season.. these people gave the prescription to some random woman claiming to have been my girlfriend, who was at home with my new born daughter. Because of this, I now have to deal with overwhelming pain for the next month. They treated me as a drug abuser, proceeding to tell me that because somebody else was given my prescription, "without asking for any form of identification," that they cannot help me until the surgery itself! I for one will not be going there. They have no compassion, will not accept responsibility for their mistakes, and will NOT help lower income families without attitude of some degree..