These are the highest rated dentists in Patient Satisfaction. Visit their profiles to schedule an appointment.
These are the highest rated dental offices in Patient Satisfaction. Visit their profiles to schedule an appointment.
Recent patient reviews submitted in Columbia, MO
Beware - You will be treated as a paycheck, not a patient. Similar to other Google reviewer, we recently had an issue with billing and rude office staff at Dr. Nick McHargue’s office. Dr. Nick overall is a decent dentist - not the worst, not the best. At the end of the day, this office does the bare minimum and it is up to you to find out what your insurance will cover before your visit, as they will not take any responsibility for providing you with accurate information. My wife and I had been going to Dr. Nick for several years and recently transferred our kids to his office from their pediatric dentist. I brought them in for their first appointment, and was told their x-rays would not be fully covered by our insurance. I didn’t check with their previous dentist or our insurance company before this appointment (falsely assumed Dr. Nick’s office would help with this), and could not remember when the last time they had x-rays taken. I told them to go ahead with the new patient x-rays with the understanding they had checked with our insurance company and it would cost us around $70 per kid out of pocket. At the end of the appointment, I was surprised to find I owed over $300 out of pocket for the x-rays and other procedures, but I figured this was probably more of an insurance company issue, and kicked myself for not contacting their previous dentist to have their records sent over. About a week later, we received a bill saying we owed Dr. Nick another $200. I called the office and was told our insurance company didn’t cover everything from our last visit, even though I was of the understanding the office staff had given me accurate information on my out-of-pocket x-ray expenses. I expressed my frustration with being essentially charged over $500 for 3 teeth cleanings because the office did not take the time to discuss their treatment plan or provide accurate insurance coverage information BEFORE the visit. The staff member explained it was my responsibility to contact our former dentist to obtain their records, and I was also responsible for contacting my insurance company to confirm our coverage. Would have been good to know it was up to me to get this information when we booked the appointments 6 months ago. I ended up sending them the money for the additional $200 they said I owed, and included a note with the payment asking them to cancel all of our future appointments. What happened next is why I am writing this review. The office manager called me at 7 p.m. the next week but did not call to apologize, reduce the charges, or try to keep our business. Instead, she literally called to argue and shift the blame for the breakdown to me. She reiterated they had no responsibility to obtain previous dental records or verify insurance coverage before a visit, and this was my responsibility. When I repeated my dissatisfaction with having to pay over $500 for a teeth cleaning and my frustrating that we did not over review any treatment plans before the visit, she told me she reviewed our files the night before our appointment and assured me they were one of the most affordable dental offices in town. No apologies, no adjustments, no regrets..
The price was fair and the nurse and dr were great and made me feel very comfortable. Definitely recommend.
Been going to Sindelar Dental for almost 30 years. Would never go anyplace else..
John Lance administered IV sedation to remove a tooth on Friday April 21st, 2017 at 9:30 am. I was upright by 10:30 and walking to the car by 10:45.As the sedation wore off and the pain set-in, it was my lip and tongue that most bothered me. My adult daughter looked me over and called the office to ask about blisters on my lip and under my tongue. She was informed that the "Burr" from the electric hand-piece "gets going very fast and can burn".Today, 4 days later, as I am still experiencing pain from the blistering I called for John Lance (twice) to ask for an explanation.My 2nd call was answered by his assistant who told me that my "tongue had gotten in the way", and that it was (my paraphrase) "not feasible to be sure all body parts stay still during a procedure". She also reiterated that last time I had a procedure done there (2015), I awoke from sedation in the middle of the procedure.I requested John Lance to personally call me. He did. And he assured me that 'YES, unfortunately, sometimes this happens'...'it is not possible to FULLY sedate a patient in this setting, or there would be additional breathing apparatuses (and etc.) needed'. Furthermore, he had seen previously where a dental resident had severely burned a patient in that manner.....Ok... so...... 1) John Lance YOU are not a resident. 2) If you KNOW it happens, why not take further precautions to avoid it - in a patient who previously required additional sedation during an identical procedure, and 3) To be in and out of the office - after IV sedation - and procedure complete within an hour? At $700 per hour - maybe you should slow down a bit and avoid such negligent behavior!OH, and by the way - when i awoke mid-procedure in 2015, Dr. Lance told me that 'my eyes popped open and I asked him if he knew what the hell he was doing"....Guess I should have asked that this time as well..
I called in to have a prescription filled for antibiotics and pain killers to help ease me until I could afford to have surgery at tax season.. these people gave the prescription to some random woman claiming to have been my girlfriend, who was at home with my new born daughter. Because of this, I now have to deal with overwhelming pain for the next month. They treated me as a drug abuser, proceeding to tell me that because somebody else was given my prescription, "without asking for any form of identification," that they cannot help me until the surgery itself! I for one will not be going there. They have no compassion, will not accept responsibility for their mistakes, and will NOT help lower income families without attitude of some degree..