Corinne Rose Scalzitti

Absolute worst customer service experience I have ever had. I paid for a dental exam, cleaning, and x-rays. First off, it took over 2 months to schedule an appointment. They kept telling me their computer was down. Promising to call back but never did. Actually my groupon would have expired before they could even see me! Finally after almost three months I made it to the office ready to get my teeth cleaned. The hygienist did her exam and checked my gum pockets, took X-rays....and then while I was waiting for my cleaning, she tells me that I need a deep cleaning. They wanted to charge me over $1,200 dollars for this deep cleaning! Keep in mind, I just had a cleaning a little over a year ago and they said a deep cleaning certainly wasn't necessary. So when they claimed that they wouldn't be able to clean my teeth, I asked that I should be refunded my money. They then tell me they cant because they already did the exam and took my X-rays. If my teeth were "too dirty" for a regular cleaning, the hygienist shouldn't have moved forward with her pocket exam and X-rays. No, instead they took advantage and tried to upsell me for $1,200 dollars. When the dentists finally examined me, she almost had a difficult finding this "plaque" that the hygienist said was so extensive. SO the dentist recommended a debridement (less thorough than a deep cleaning, but better than a regular cleaning). The hygienist said she didn't know how to do it. Apparently there is a male hygienist there that does, so the dentist finally agreed to ask him about it and get back to me. She never did. Then I called, and was promised a return call. Nothing. Finally 2 weeks later I called again and they told me there was nothing that can be done. This place is absolutely awful. The African American receptionist is so rude and nasty you wouldn't believe. One of the worst customer services experiences I have ever had in my life. DO NOT give this place your money!!!