How Patients FeelPOSITIVE
I used to love the school of Dentistry, until they turned my daughter away for something that was their fault. She was scheduled for an appointment for silver treatment, a 25 dollar cost. At the appointment, we forgot about the money, and they made us leave after the front desk told us we could be billed and after they sat her in the chair for the treatment. Week later, my insurance sends me an explanation of authorization and THE PROCEDURE WAS COVERED! Second attempt comes, it's a Mon. She developed pink eye and went to urgent care that Friday. We call and leave a message Saturday saying we had to cancel. Next week, she received a dismissal letter. I called and questioned the dismissal, and was told it still stood despite me literally crying on the phone. I understand policy, but when children are invloved, how do you hold ones such as these?!...and what about trying to charge me for something outright that was covered? Unfortunately, since this is the only place that sedates and is covered by my insurance, I have no choice but to come back but I will never be back after the dental work is complete. People deserve better than what you are offering.