How Patients FeelPOSITIVE
I spoke to Ariana about a week ago and I explained that I needed to use my benefits before the end of the year. She said no problem,, she would bill my dental provider and my benefits would be used for 2021. Then she made an appointment and when I arrived, no one knew when Ariana would be back in the office and Cheryl, the other office person, said that my insurance would have to approved by my dental plan and my benefits for 2021 would not be used!!! I waited 45 minutes to be seen by Dr. La Viola. He looked at my exrays, never explained anything, just said he would be back with the treatment plan and NEVER came back in my room. The staff is terrible, the dentist is rude and didn\'t care that he keep me waiting, and never apologized. I suggest that if you have hours to waste, like incompetent office help and a rude dentist, then by all means see Dr. LaViola.